COVID-19 UPDATE

Staying Safe Together

Welcome Back

Firstly we would like to say a HUGE thank you to our incredible NHS and Key Worker community. These remarkable people have kept us safe and sane over the past few months and we are all truly indebted to them.

We are delighted to announce that the hotel has re-opened.

We are sure travel looks a little different for you right now, but our priorities remain the same and committed to providing you a safe and relaxing hotel stay. Our objective is to support guests to ‘Stay Safe Together’ and with this in mind we would like to share with you our Staying Safe Together initiative below.

Limited food and beverage services will be available to residents. All tables need to be pre-booked to drink or dine with us as per the government guidance – we will adhere to this and update our policy as and when required. In time our meeting spaces and leisure facilities will all reopen - we'll be sure to update you all as soon as we have more clarity. But for now - we'll have to be patient.

Full English breakfast along with vegetarian options, and bacon baps will be available from Friday 24th July.
Weekdays served between 7:30am-9:30am
Weekends served between 8am-10am

We will be supporting the NHS Test and Trace. Government guidance requires us to take the ‘lead bookers’ details (Full Name, Telephone Number and Email Address) for anyone wishing to make a dining reservation. We will keep a temporary record of your details securely for 21 days and your information will only be used where necessary to help stop the spread of Covid-19.

Should you arrive without a restaurant or bar booking, please don’t be offended if our team ask for your contact details as per government guidance. These actions are to ensure that we all Stay Safe Together.

Initially, we expect that the phone lines will be busy and our Reservations team will be doing their best to respond to all enquiries as soon as they can. You can of course book direct online or contact a member of the team via email info@leamarstonhotel.co.uk.

We look forward to welcoming you soon, when you're ready.

Updated 23rd July 2020

  • CHECK-IN
    • Queues will be minimal and fast moving due to pre-arrival procedures.
    • Where small queues do form, there will be clear physical distancing measures in place.
    • Perspex screens will be added to reception desks to protect staff and guests in locations where direct face to face interaction is unavoidable.
    • We will be operating a contactless check-in/check-out service and encouraging you to pre-pay to reduce interactions. Card is king!
  • HYGIENE
    • All appropriate areas will be disinfected with anti-bacterial chemicals on a regular basis.
    • High use areas, confined spaces and key touch points will receive increased levels of cleaning at more regular intervals.
    • Anti-bacterial hand wash stations will be available at key points throughout the hotel.
    • Guest bedrooms will be completely sanitised after each stay and additional cleaning for high contact surfaces.
    • Visual reminders will be in place to encourage frequent hand washing using soap and water or anti-bacterial hand wash (where soap and water is not available) when entering the building, after coughing or sneezing and after using the washrooms.
  • SAFE DISTANCING
    • One-way systems directing guests and clear social distance markings in public areas.
    • All guests will be advised on the need to practise social distancing from other guests and our team members throughout their stay. There will be visual reminders of this requirement in all appropriate places.
    • Lifts should only be occupied by guests staying in the same room at any one time. Disinfectant and wipes will be available to clean elevator buttons between users.
    • Use of staircases will be encouraged as an alternative with designated staircases for upward and downward travel.
    • Where possible, we will implement one-way systems, with public areas clearly marked to indicate direction of travel and safe distancing guidelines.
    • Throughout the hotel, there will be clear signage to communicate the measures in place and staff members will monitor guest behaviour. Our staff will be required to wear face masks in public areas, and we would encourage our guests to do the same.
    • Secondary control measures such as screens, barriers and personal protective equipment (PPE) will be put in place where safe distancing is not practicable.
    • The capacity in all areas of the hotel will be limited to enable a safe environment for our guests and employees.
  • FOOD & DRINK
    • Hathaway's Pub is open and offering a limited menu, between 18:00 - 21:00 Monday to Friday and 11:00 - 21:00 on Saturday and Sunday.
      Brasserie & Bar 76 will remain temporarily closed.
    • Sandwiches are available 24 hours.
    • Hotel Bar is open from 10am to 10pm.
    • Full English breakfast along with vegetarian options, and bacon baps are now available.
      Weekdays served between 7:30am-9:30am
      Weekends served between 8am-10am
  • OUR TEAM
    • Please note our team will always welcome you with a friendly smile however it will be from a safe distance.
    • All of our team who return to work will have completed health declarations to prove that they are fit and able. They will also have completed our internal COVID-19 training programme.
    • Appropriate Personal Protective Equipment (PPE) including face masks and disposable gloves will be worn by team members based on their roles and responsibilities, and in adherence to Government regulations and guidance.
  • LEISURE CLUB & SPA

    Great news! We have re-opened and are very excited to welcome you all back to The Health Club.

    It's important to know that things will be a little different moving forward. We have implemented new measures to help keep both our members and team safe which can be viewed here.

    • Members wishing to use the Gym or Swimming Pool & Jacuzzi will need to pre-book an hour time slot online here.
    • Hotel Residents are able to book to use the Health Club facilities on arrival at the hotel, to adhere to social distancing our facility spaces are limited and can not be guaranteed. If you would like to pre book a Pool or Gym session for £2.50 per person please call the spa on 01675 471270.

     

    The Sauna and Steam Room will re open on Saturday 15th August with social distancing measures in place. To book members and guests will need to book a Swimming Pool time slot so we can continue to control numbers.

  • GOLF
    • Golf at Lea Marston Hotel resumed on 19th May.
    • Our Driving Range, Lakes Golf Course and Par 3 Course is open to both members and guests, please practice social distancing at all times.
    • We have made a number of changes to our golf experience to increase the safety of golfers, which you can view here.

     

    Bookings can be made by calling the Golf Shop on 01675 470707.

  • BOOKINGS
    • We are experiencing a high volume of calls so we appreciate your patience at this challenging time and ask that you only call if you have an urgent enquiry regarding an imminent reservation.
    • Future bookings from 4th July 2020 onwards can be made easily online. We promise to be flexible with future hotel bookings, including those booked on a prepaid, non-refundable rate. For the best rates guaranteed book direct.
    • Please note to use the hotel leisure facilities you will need to book a time slot on arrival at the hotel, to adhere to social distancing our facility spaces are limited and can not be guaranteed. If you would like to pre book a Pool or Gym session for £2.50 per person please call the spa on 01675 471270.
    • If you booked your reservation via a third party (eg. bookings.com, expedia, golfbreaks.com, spabreaks.com and others) please contact them directly for assistance.
  • GIFT VOUCHERS
    • All vouchers with expiry dates between 1st April - 30th August 2020 will be automatically extended to 30th November 2020.